©2018 by Great Langdale Bunkhouse

Ambleside, Cumbria, LA22 9JU

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Terms and Conditions of Business

This page was last updated on: 1st January 2018

Click here to download a copy of our Terms and Conditions of Business

Cancellation policy:

  • Cancellations made for any room within 14 days of arrival date will render you liable for the full amount.

  • Cancellations made for any room before 14 days of arrival date will result in loss of deposit only (50%).

 

Reservation policy:

  • All bookings are provisional until you provide a 50% non-refundable deposit.

  • Full payment is due 14 days prior to your stay.

  • Bookings will only be held for a maximum of 7 days whilst awaiting a deposit payment.

  • Booking deposits can be paid via a payment link sent by e-mail or using our online booking system.

  • All weekend bookings are assumed to be for a minimum of 2 nights unless agreed previously. Any subsequent reduction will be charged at the full 2 nights.

 

By giving us your debit or credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges, unregistered extra guests or damages and removals (linen or fixtures and fittings) will be charged to your debit or credit card. The charges will be as follows and/or at the discretion of the business owner:

  • Extra cleaning charges: if our cleaners report back to us that they have had to spend longer cleaning up your room or the toilets during your stay you will be charged at £20 per hour extra labour

  • Damage to property - damaged/soiled mattress: £120

  • Damaged bunked: £400

  • Disturbing the peace - excessive noise after 10.30pm that upsets other guests - £50

  • These charges will be directly debited from your card if the amount exceeds what we are able to charge your card i.e. >15% of your booking fee then we will send you an invoice for the outstanding amount, if this is not settled within 7 days then a £10 admin fee will be added and it will be referred to a small claims court.

 

Guest behaviour:

  • All buildings and grounds are strictly no smoking areas anyone found smoking or in possession of or using illegal drugs will be asked to leave immediately. No refund will be given.

  • You are requested not to bring or consume your own alcohol unless in moderation.

  • All breakages and damage should be reported and will be charged for.

  • Consideration should be given to other guests at all times. There should be no noise that disturbs other guests after 10:30pm and before 7am. Guests who flout this may be asked to leave with no refunds given.

  • It is the responsibility of the guest to ensure their belongings are secure at all times.

  • Anyone who interferes with hostel fire fighting equipment or fire alarms will be prosecuted.

Third Party Bookings

  • We use a number of third party booking sites and their associated resellers for example Hostel World, Booking.com, Expedia, LateRooms, AirBNB and others.

  • Please be aware that your contract is made at the time of booking with the third parties used. Any amendments, cancellations and other correspondence may need to go to them directly before it can be agreed.

  • Payments made direct to these third parties cannot be refunded by us as the moneys are not necessarily passed on to us. We cannot refund moneys that we have not received.

  • Terms & Conditions on these sites will vary and you should make sure that you are aware of them before booking through them.

  • Our own terms & conditions for your booking will always apply regardless of any other terms given to you by third parties.

  • Third parties may change their terms & conditions and payment options related to your booking without our consent.

 

Cancellations by Great Langdale Bunkhouse

  • On rare occasions we may need to cancel your booking. This is usually due to circumstances beyond our control.

  • We will always seek to find you alternative accommodation with the local area. We have good relationships with other local accommodation providers.

  • You may be offered a full refund, or to transfer your booking to another date. This offer would normally only be at your request unless there was no other suitable accommodation available in the local area.

  • You can be assured that a cancellation by us is a last resort option.